Effective date: 1 September 2026
1. Introduction
Kep Cottage (“Kep Cottage,” “we,” “us,” or “our”) operates the website www.kepcottage.com (the “Site”) and the cottage and campground property located in Kep City, Kingdom of Cambodia (the “Property”). This Privacy Policy explains what personal information we collect when you visit our Site, enquire about a stay, or make a reservation, how we use and share that information, and the choices available to you. By using the Site or submitting information to us, you agree to the practices described in this Policy.
2. Information We Collect
Information you provide directly. When you use our contact form, we collect your first and last name, email address, phone number (or Telegram/WhatsApp handle), how you heard about us, the nature of your enquiry (staying, dining, private dining, or other), and any comments you include. When you request a reservation, we collect your title, full name, email address, phone number, address and country, the cottage or campground pitch you are interested in, your arrival and departure dates, number of guests, and any special requests. If you contact us directly by phone, email, WhatsApp, or Telegram, we keep a record of that correspondence.
Information collected automatically. When you browse the Site, our web server and the plugins that run it may automatically collect standard technical information, including your IP address, browser and device information, the pages you view, and the date and time of your visit. Like most WordPress-based websites, our Site uses cookies and similar technologies — see Section 6 below.
Information from third parties. If you find or book Kep Cottage through an online travel agency (OTA) or travel partner, that platform may share your booking details with us so that we can prepare for and confirm your reservation.
3. How We Use Your Information
- Respond to enquiries and communicate with you about your stay, dining, or wellness experience;
- Process, confirm, and manage reservations, including your cottage or campground pitch, check-in, and any special requests;
- Send booking confirmations, pre-arrival information and, where relevant, post-stay follow-up;
- Improve our Site, accommodations, and guest experience;
- Maintain the security of our Site and prevent misuse of our booking and enquiry forms;
- Comply with legal, tax, and accounting obligations in the Kingdom of Cambodia; and
- With your consent, send you occasional updates about Kep Cottage — you may opt out at any time.
4. How We Share Your Information
We do not sell your personal information. We may share it with: staff and contractors at Kep Cottage who need it to prepare for your stay or respond to your enquiry; service providers who support our operations, such as website hosting, email, and form-processing providers, under obligations to protect your information; payment processors or banks, where needed to process a deposit or payment for your stay; online travel agencies or booking platforms, where your reservation was made or is being coordinated through them; local authorities, where required by Cambodian law, including any applicable guest-registration requirements for accommodation providers; and professional advisors or authorities, where necessary to comply with a legal obligation, protect our rights, or respond to a lawful request.
5. Data Retention
We retain personal information for as long as needed to fulfil the purposes described in this Policy, including keeping booking records for accounting and legal purposes, and then delete or anonymise it, unless a longer retention period is required by law.
6. Cookies and Similar Technologies
Our Site may use the following categories of cookies: essential cookies, needed for the Site and our contact and booking forms to function correctly; functional cookies, which remember choices you make to improve your experience; and analytics cookies, which help us understand how visitors use the Site so we can improve it (for example, Google Analytics, if enabled). You can manage or disable cookies at any time through your browser settings. If you add analytics, advertising, or booking-widget cookies in the future, please update this section — and add a cookie-consent banner — to match.
7. Data Security
We take reasonable technical and organisational measures to protect the personal information you share with us against loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you are located, you may have rights to access, correct, or request deletion of your personal information, to object to or restrict certain processing, or to withdraw consent where processing is based on consent (for example, marketing emails). To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time and in accordance with applicable law.
9. International Visitors
Kep Cottage welcomes guests from around the world. If you are located outside Cambodia, your information will be transferred to and processed in Cambodia, where data protection laws may differ from those in your home country. By submitting your information to us, you consent to this transfer.
10. Children’s Privacy
Our Site and booking services are intended for adults arranging travel and accommodation. We do not knowingly collect personal information directly from children. Information about children travelling with a guest — such as their age or number, for accommodation purposes — is provided to us by the adult guest making the booking.
11. Third-Party Links
Our Site may contain links to third-party websites, such as online travel agencies, social media platforms, or partner businesses. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Kep Cottage
- Address: Kep City, Kingdom of Cambodia
- Email: info@kepcottage.com (general)
- Phone / WhatsApp / Telegram: +855 88 520 309 63
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a revised effective date.